Refund Policy

At M8X.COM, we value customer satisfaction and aim to provide a smooth and reliable transactions of in-game virtual items, currencies, and related digital services between buyers and sellers. Due to the special nature of virtual products, refunds are handled under strict conditions as outlined below.

Refund Eligibility

Customers may request a refund under the following conditions:

1. Products not received: The products were not delivered to the customer within the scheduled delivery time.
2. Repeat payment: The customer made duplicate payments for the same order. In such cases, we will refund the duplicated payments, provided that the order has not been delivered.
3. Payment verification issues: Occasionally, we may require customers to assist in verifying payment information. If customers refuse or fail to complete the verification, the order may be canceled and refunded upon request.

Non-Refundable Situations

Refunds will not be issued under the following circumstances:

1. Completed delivery: The products have been delivered as agreed and are consistent with the description provided at the time of purchase.
2. Unpaid orders: Refunds cannot be requested for unpaid or pending payment orders.
3. Other reasons: Refunds will not be provided for any reasons outside those listed in the "Refund Eligibility" section above, including dissatisfaction with the product after successful delivery.
4. Game company restrictions: Customers acknowledge that game developers or publishers may change, suspend, or terminate accounts, items, or digital content at their discretion. Such actions are outside the control of M8X and do not constitute grounds for a refund.

How to Request a Refund

Please contact our 24/7 Live Chat Support with your order number and the reason for your refund request. Our support team will review and verify your request. If approved, the refund will be returned to the original payment account or bank card.

Special case: If payment was made via Paysafecard or Cryptocurrency, customers must provide a usable Skrill or Paypal account to receive a refund.